FAQ

What formats does Zone run on?

Zone runs on both PC / Mac at 64-bit and supports VST, AU and AAX formats. You will need a compatible DAW to launch Zone since it does not offer standalone operation. You will need at least Mac OS 10.10 and Windows 7. 

How do I install and try Zone for free?

Installing a free trial of Zone is really simple. All you need to do is create an Audiaire account at www.audiaire.com/register, and then select the Trial option on the Zone Discover page. 

The trial can be used indefinitely with a few limitations. Firstly, it will lock after 20 minutes of continuous use and require a full relaunch. Secondly, no preset data can be saved and finally, the sequencer grid settings will be wiped each time the Zone window is closed and launched afresh. If you wish to purchase Zone, you can do so by following the link within Zone itself for purchase, or by visiting our online store. 

Where do I find Zone updates and how do I install them?

Zone v1.2  and higher vastly improves functionality. If you are running any previous update to this, we highly recommend that you update your installer to prevent issues. If you have an Audiaire account, you can download the latest updates straight from your account, under the "licenses" tab.  If you are a Splice Rent-to-Own customer, you will see an update reminder next to the Zone icon in your desktop app. Click this to begin updating automatically. Click this Youtube link to see an overview of the new features in v1.2.
 

 

Where do I find technical support?

We'd love to hear from you! Please email us at support@audiaire.com.

If you are experiencing technical difficulties, please state your format (PC or Mac), OS and DAW (including version). Where possible please provide screengrabs or WeTransfer links to videos. If software fails to appear in Ableton upon install, please check the following steps, recommended by Ableton

My version of Zone isn't appearing in Ableton. Why?

If Zone fails to appear in Ableton upon install, please check the following steps, recommended by Ableton.

Please check that you have Zone correctly installed. You can see if see if Zone appears in the directories listed under the tab: How do I Uninstall Zone?

Please also check you are running a 64-bit version of Ableton, since Zone will only open in 64-bit DAWs.

Do you offer an educational discount?

Yes, Audiaire are proud to support the creators of the future. Please email support@audiaire.com with valid student ID to receive a 20% discount coupon on a full price purchase of Zone. We are happy to discuss a discount on a bulk purchase or larger number of seats.

Can I submit my Zone patches or make my own commercial banks?

Yes please do! You don’t need our permission to retail Zone patch banks. We’d also love to hear your patches - support@audiaire.com 

 

Do you offer Zone Expansion Packs?

Yes, we do! You can find all of our expansion packs on our store page.

How do I uninstall Zone or its trial?

To Uninstall Zone V1.2 or Above 

If you wish to uninstall Zone you can do so by following the steps below.

Please note: upon removing Zone, all custom presets will be removed and require restoration upon re-installing. Please make a copy of any files that you may wish to use later, as these cannot be recovered. 

Mac

To uninstall Zone on Mac, you will need to remove it from the following directories*:

/Users/yourusername/Library/Application Support/ Audiaire/Zone/Library/Audio/Plug-Ins/Components/Zone.component

VST: /Library/Audio/Plug-Ins/VST/Zone.vst

VST3: /Library/Audio/Plug-Ins/VST3/Zone.vst3

For PC

For PC users, you can uninstall Zone by going to your Control Panel > Programs > Uninstall Programmes and selecting Zone. You should also remove all files in the following directory: 

C:\Users\YourUsername\AppData\Roaming\Audiaire

*The Library folder may be hidden. To access, click Finder and select the Go menu. Hold [alt] and Library location will appear under the Go menu.

For Prior Zone Releases (PACE/iLOK Users - Pre V1.2) 

We recommend that you remove your iLok build of Zone as soon as possible to avoid issues, as we will be ceasing iLok support in the coming months. 

Please deactivate your iLok license by launching iLok License Manager, selecting the license and right clicking under Product Name 'Zone' and selecting Deactivate. Then, go to the following locations or in your plugin folders and delete the respective files:

(For Mac OS)

/Library/Audio/Plug-Ins/VST/Zone.vst 

/Library/Audio/Plug-Ins/VST3/Zone.vst 

/Library/Audio/Plug-Ins/Components/Zone.component

(For PC locations please click here)

How do I install Zone Expansion packs?

You will need Zone v1.2 or higher to be able to use the Zone expansion packs.

iLok users who are using a previous version of Zone should download ‘free trial’ at bit.ly/audiaire and install over existing build. Splice users can update free within the Splice app.

INSTALLATION GUIDE

Windows:
Run the Windows installer that's included in the provided archive and follow the instructions within the setup wizard to finalize the installation.

Mac OS:
Mount the disk image (.DMG) that's included within the provided archive. Run the PKG installer and follow the instructions within the setup wizard to finalize the installation.

UNINSTALL GUIDE

Windows:
Go to Control Panel and select Programs > Uninstall a program. Select the Zone expansion you want to uninstall and click on “uninstall”.

Mac OS:
On your Mac computer, please follow these steps:
1. Open Terminal (Terminal is located in your Applications > Utilities folder)
2. Mount the disk image (.DMG) that's included within the provided archive and navigate to the Extras folder.
3. Drag “uninstall.sh” to the Terminal window. Press “return” on your keyboard and enter your account password if prompted.

For NKS installation and more detailed installing instructions please refer to the "Installation Guide" that is provided within each expansion pack.

Learn more about Zone's specific functionality
in our concise two part video user guide below:

About

Audiaire is a new music creation startup established in 2018 with studios in London and LA. Audiaire is the brainchild of Sharooz Raoofi, founder of Sample Magic, Attack Magazine and Sounds to Sample. With 20+ years of music industry and producer experience, Sharooz has received numerous accolades, having worked with artists such as Moby, Robyn and Craig David, and contributed to creator tools from Apple, Roland, Ableton and Korg.

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